This section aims to help you find good food without going
broke or tripping over one of the World’s many culinary landmines.
More than 100 restaurants operate within Walt Disney World, including
about 70 full-service restaurants, 26 of which are inside the theme
parks. Collectively, Disney restaurants offer exceptional variety, serving
everything from Moroccan to Texas barbecue. Most restaurants are expensive, and many of them serve less than-distinguished fare, but the culinary scene
gets better every year.
GETTING IT RIGHT
Although we work hard to be fair, objective,
and accurate, many readers, like this one
from Coudersport, Pennsylvania, think we’re
too critical of Disney restaurants. He writes:
You are tough on all Disney dining. . . . Everyone has to eat while
there, so it benefits no one to be this critical. Lighten up a little bit
and make your dining recommendations in the same spirit as the
rest of the book.
In a similar vein, a Charleston, West Virginia, woman came out
swinging:
Get a life! It’s crazy and unrealistic to be so snobbish about restaurants
at a theme park. Considering the number of people Disney feeds each
day, I think they do a darn good job. Also, you act so surprised that the
food is expensive. Have you ever eaten at an airport? HELLO IN
THERE? . . . Surprise, you’re a captive! It’s a theme park!
And a mom from Erie, Pennsylvania, struck a practical note,
writing:
Most of the food [at Walt Disney World] is OK. Certainly in our
experience, more of it is good than bad. If you pay attention to what
other visitors say and what’s in the guidebooks, you can avoid the
yucky places. It’s true that you pay more than you should, but it’s
more convenient [to eat in Walt Disney World] than to run around
trying to find cheaper restaurants somewhere else. When it comes to
Walt Disney World, who needs more running around?
As you might infer from the previous reader comments, getting our
dining coverage right is a bit of a challenge. While researching and reviewing
restaurants may appear to be a straightforward endeavor, we
can assure you that it is fraught with peril. We have read dining reviews
by writers who
You can find good deals if you know where to look, and there are ethnic delights here that are rarely found outside America's largest cities.
turn up their noses at anything except four-star French
restaurants (of which there are a whole lot fewer than people think).
Likewise, we’ve seen reviewers who totally avoid Thai and Indian restaurants (among others) because they don’t understand those cuisines.
We’ve read reviews absolutely devoid of criticism, written by “experts”
unwilling to risk offending the source of their free meals. Finally, we’ve
seen reviews in dining guides that are wholly based on surveys submitted
by diners whose credentials for evaluating fine dining are mysterious
at best and questionable at least.
How, then, do you go about presenting the
best possible dining coverage? What is the best
way to get it right? At the Unofficial Guide,
we’ve elected to begin with highly qualified
culinary experts and then balance their opinions with those of our readers.
To be as fair and thorough as possible, we display our readers’ collective
opinion of each restaurant right alongside our dining critics’
evaluations. We also encourage you to fill out the dining survey in the
back of this guide so we can include your opinions in our tabulations.
If you want to share your dining experience in great depth, e-mail us at unofficialguides@menasharidge.com.
IT’S THE ECONOMY, PLUTO
AS the recession impacts the number of travelers visiting the
World, Disney is scrambling furiously to make up for lost revenue.
Unfortunately, this translates to higher and higher prices at Disney
restaurants. Main-course prices at some restaurants have risen more
than 35%; plus, Disney levies a “dining surcharge” during the summer
(mid-May through mid-July) and other busy times of year. Recently we dined at the Wave restaurant at the Contemporary Resort and ordered a wine that retails
for about $10.95. It was $9 a glass (!) - about a five-times markup. Believe us, if you rent a car and eat only dinner each day at non-Disney restaurants, you’ll more than pay for the rental cost.
ADVANCE RESERVATIONS: WHAT’S IN A NAME
Disney tinkers ceaslessly with its restaurant-reservations
policy. In 1997, reservations were replaced with Priority Seating, a confusing
system with a befuddling name that issued reservations that
weren’t really reservations. In 2005, after eight years, and just when we
were beginning to understand what a Priority Seating was, Disney
decided to change the name from Priority Seating to the rather redundant
Advance Reservations. Indeed, the name is all that changed: When
you call, your name and essential information are taken as if you were
making an honest-to-goodness reservation. The Disney representative
then tells you that you have Advance Reservations for the restaurant on
the date and time you requested and usually explains that you’ll be
seated ahead of walk-ins—that is, those without Advance Reservations.
BEHIND THE SCENES AT ADVANCE RESERVATIONS
Disney restaurants operate on what they call a “template system.”
Instead of scheduling Advance Reservations for actual tables,
reservationists fill time slots. The number of time slots available is
based on the average observed length of time that guests occupy a
table at a particular restaurant, adjusted for seasonality.
Here’s a rough example of how it works: Let’s say the Coral Reef Restaurant at Epcot has 40 tables for four and 8 tables for six, and
that the average length of time for a family to be seated, order, eat,
pay, and depart is 40 minutes. Add 5 minutes to bus the table and set
it up for the next guests, and the table is turning every 45 minutes.
The restaurant provides Walt Disney World Dining (aka WDW-DINE) with a computer template of its capacity along with the average time
the table is occupied. Thus, when WDW-DINE makes Advance Reservations
for four people at 6:15 p.m., the system removes one table for
four from overall capacity for 45 minutes. The template on the reservationist’s
computer indicates that the table will not be available for
reassignment until 7 p.m. (45 minutes later). So it goes for all tables
in the restaurant, each being subtracted from overall capacity for
45 minutes, then listed as available again, and then assigned to other
guests and subtracted again, and so on, throughout the meal period.
The WDW-DINE hotline tries to fill every time slot for every seat in the
restaurant, or come as close to filling every slot as possible. No
seats—repeat, none—are reserved for walk-ins.
Templates are filled differently depending on the season. During
slower times of year, when Advance Reservations are easier to get,
WDW-DINE will overbook a given restaurant for each time slot on the
assumption that there will be lots of no-shows. During busy times of
year, when Advance Reservations are harder to come by, there are few
no-shows, so the restaurant is booked according to its actual capacity.
The no-show rate in
January, a slow month, is
about 33%, while in July
it's less than 10%.
With Advance Reservations, your wait will usually be less than
20 minutes during peak hours, and often less than 10 minutes. If you
walk in, especially during busier seasons, expect
to wait 40 to 75 minutes. Disney offers a dining program as an add-on to vacation packages. Unlike
previous dining programs, the Magic Your Way Dining Plan can save money for certain guests.
GETTING YOUR ACT TOGETHER
If you want to patronice any of the Walt Disney World Resort
full-service restaurants, buffets, character meals, or dinner shows, you
should make Advance Reservations.
For most full-service restaurants, buffets, and character meals, you
can make Advance Reservations 30 to 90 days ahead of time.
If you fail to make Advance Reservations before you leave home,
or if you want to make your dining decisions spontaneously while at
Walt Disney World, your chances of getting a table at the restaurants
of your choice aren’t the best, especially during the hours when most
folks prefer to eat dinner.
If you visit Walt Disney World during a very busy time of year, it’s
to your advantage to make Advance Reservations before you leave
home, as this Houston couple attests:
Make reservations if you plan on having table service. Even trying
to walk in for full service at off-times was impossible.
Another reader warns of a sea change in Advance Reservations
policy that practically eliminates same-day reservations and walk-ins:
While walking around the parks and resorts this weekend, I think
literally every sit-down restaurant we passed had a sign out front
saying something like, IN ORDER TO SERVE OUR GUESTS WITH DINING ESERVATIONS IN A TIMELY MANNER, WE ARE NOT ACCEPTING WALK-UP
DINING REQUESTS AT THIS TIME. I believe every World Showcase country
had this sign, as did the Magic Kingdom, the Yacht and Beach
Club, and Animal Kingdom Lodge’s two sit-downs, all weekend, so
I don’t think this is a one-time thing. This may also explain why the
World Showcase restaurants are going through refurbishments one
by one—must be to add capacity.
A dad from St. Paul, Minnesota, changed course, much to his and
his family’s satisfaction:
We had so much difficulty booking the Disney restaurants that we
just threw up our hands and reread the part of the guide about
places to eat outside of WDW. We ended up eating only one meal (a
character breakfast) in a Disney restaurant. The rest of the time we
followed your suggestions for non-Disney restaurants in the general
area. I’m happy to report that we had some super meals and that the
money we saved more than paid for our rental car.
Though securing Advance Reservations before you leave home is
more important than ever, there’s no need, except as stated previously, to
call 30 to 90 days in advance. For most restaurants, calling 45 days in advance
will get you the restaurants you desire. If you’re visiting during an extremely busy time of year, try to call about
80 days out.
If you poop out at the theme park and you
don’t feel like using your Advance Reservations
that night, be aware that some restaurants have
penalties for being a no-show and will charge
you a cancellation fee. Note that you must pay in full at the time of
booking for all meals at Cinderella’s Royal Table, the Hoop-Dee-Doo Revue, the Spirit of Aloha Dinner Show, and Mickey’s Backyard BBQ.
If you’re a no-show, you lose the entire amount, so be sure
For Advance Reservations,
make sure you bring
your confirmation number
to the restaurant.
to get the exact cancellation policy at the time you book your meal. Incidentally, if
you’re asked for a credit card to secure a seating, be aware that it’s a real
reservation as opposed to an Advance Reservation. Also be aware that
if you’re a no-show for a particular reservation, it will not affect any
other Advance Reservations you may have made.
If you’ve lined up many Advance Reservations, it’s a good idea to
phone # 407-WDW-DINE a few days before you arrive to make sure
everything’s in order. If you stay at a Disney resort, Guest Services
can print out a summary of all your Advance
Reservations.
If you have an Advance Reservation for a
theme-park restaurant at a time prior to opening,
simply proceed to the turnstiles and inform
a cast member, who will admit you to the park.
If you fail to make Advance Reservations, most
full-service theme-park restaurants will take
walk-ins between 2:30 and 4:30 p.m.
DRESS
Dress is informal in all theme-park restaurants, but
Disney has a “business casual” dress code for some of its resort
restaurants: dress slacks (or dress shorts) with a collared shirt for men
and jeans, skirts, or dress shorts with a blouse or sweater (or a dress)
for women. Restaurants with this dress code are:
Jiko - The Cooking Place at the Animal Kingdom Lodge
Flying Fish Cafe at the
BoardWalk
California Grill at the Contemporary Resort
Citricos and Narcoossee’s at the Grand Floridian Resort
Artist Point at the Wilderness Lodge
and Yachtsman Steakhouse at the Yacht Club Resort
SMOKING
Walt Disney World Restaurants adopted
a nonsmoking policy several years ago, after
Florida voters passed an amendment to the
state’s constitution that also prohibits smoking
in restaurant lounges. Freestanding bars—those
that get less than 10% of their revenues from
food sales—are exempt.
FOOD ALLERGIES AND SPECIAL REQUESTS
If you have food allergeies or observe some specific type of diet
like eating kosher, make your needs known when you make your
Advance Reservations. Does it work? Well, a Phillipsburg, New Jersey,
mom reports her family’s experience:
My 6-year-old has many food allergies, and we often have to bring
food with us to restaurants when we go out to eat. I was able to make
reservations at the Disney restaurants in advance and indicate these
allergies to the reservation clerk. When we arrived at the restaurants,
the staff was already aware of my child’s allergies and assigned our
table a chef who double-checked the list of allergies with us. Each
member of the waitstaff was also informed of the allergies. The chefs
were very nice and made my son feel very special (to the point where
my other family members felt a little jealous).
A FEW CAVEATS
Before you begin eating your way through the World, you need
to know:
1. Theme-park restaurants rush their customers in order to make room
for the next group of diners. Dining at high speed may appeal to a
family with young, restless children, but for people wanting to relax, it’s
more like eating in a pressure chamber than fine dining.
If you want to linger over your expensive meal, don’t order your
entire dinner at once. Order drinks. Study the menu while you sip, then
order appetizers. Tell the waiter you need more time to decide among
entrees. Order your main course only after appetizers have been
served. Dawdle over coffee and dessert.
2. If you’re dining in a theme park and cost is an issue, make lunch your
main meal. Entrees are similar to those on the dinner menu, but prices
are significantly lower.
3. Disney adds a surcharge of $4 per adult and $2 per child to certain
popular restaurants during weeks of peak attendance, including
Easter, Thanksgiving, and Christmas, and in 2009 every day from
May 24 through July 11 (a week longer than in 2008). The following restaurants participate
in the gouging:
Akershus Royal Banquet Hall (Princess Storybook
Meals)
Biergarten
Boma (breakfast and dinner)
Cape May Cafe (breakfast and
dinner buffet)
Chef Mickey’s (breakfast and dinner)
Cinderella's Royal Table
The Crystal Palace
The Garden Grill Restaurant
Hollywood & Vine (Play ’n Dine
character buffets)
LIberty Tree Tavern
' Ohana (breakfast and dinner)
Trail’s End Buffet at Fort Wilderness
and Tusker House Restaurant
WALT DISNEY WORLD RESTAURANT CATEGORIES
In general, food and beverage offerings at Walt Disney World
are defined by service, price, and convenience:
FULL-SERVICE RESTAURANTS Full-service restaurants are in all
Disney resorts (except the All-Star complex, Port Orleams French Quarter, and Pop Century) and all major theme parks, Downtown
Disney Marketplace, and Disney’s West Side. Disney operates most
of the restaurants in the theme parks and its hotels, while contractorsor franchisees operate the restaurants in hotels of the Downtown
Disney Resort Area (DDRA), the Swan and Dolphin resorts, Disney’s
West Side, and some in Animal Kingdom, Epcot, Disney’s
BoardWalk, and Downtown Disney Marketplace. Advance Reservations are recommended for all full-service restaurants
except those in the DDRA. The restaurants accept Visa, Master-Card, American Express, Discover, Diners Club, and the Disney
Credit Card.
BUFFETS AND FAMILY-STYLE RESTAURANTS There has been an explosion
of buffets at Disney World during recent years. Many have
Disney characters in attendance, and most have a separate children’s
menu featuring dishes such as hot dogs, burgers, chicken nuggets,
pizza, macaroni and cheese, and spaghetti and meatballs. In addition
to the buffets, several restaurants serve a family-style, all-you-can-eat,
fixed-price meal.
Advance Reservations arrangements are required for character
buffets and recommended for all other buffets and family-style
restaurants. Most major credit cards are accepted.
If you want to eat a lot but don’t feel like standing in yet another
line, then consider one of the all-you-can-eat family-style restaurants.
These feature platters of food brought to your table in courses by a
server. You can sample everything on the menu and eat as much as you
like. You can even go back to a favorite appetizer after you finish the
main course. The food tends to be a little better than what you’ll find
on a buffet line.
Family-style, all-you-can-eat service is available at the Liberty Tree Tavern in the Magic Kingdom, at The Garden Grill Restaurant in Epcot’s
Land Pavilion, at ‘Ohana in the Polynesian Resort, and at the Whispering Canyon Cafe in the Wilderness Lodge (diners at Whispering
Canyon also have the option of ordering from a standard menu). The
Garden Grill offer character dining, while ‘Ohana serves a character
breakfast.
FOOD COURTS Featuring a collection of counter-service eateries
under one roof, food courts can be found at all Disney theme parks
and at the moderate (Coronado Springs, Caribbean Beach, Port
Orleans) and value (All-Star and Pop Century) Disney resorts.
Advance Reservations are neither required nor available at these
restaurants.
COUNTER SERVICE Counter-service fast food is available in all theme
parks and at Downtown Disney Marketplace, Disney’s BoardWalk,
and Disney’s West Side. The food compares in quality with Captain
D’s, McDonald’s, or Taco Bell but is more expensive, though often
served in larger portions.
FAST CASUAL Somewhere between burgers and formal dining are
the establishments in Disney’s new “fast casual” category, including
three in the theme parks: Tomorrowland Terrace Noodle Station in the
Magic Kingdom, Sunshine Seasons Food Fair in Epcot, and Studio Catering Co. Flatbread Grill in Disney’s Hollywood Studios. Fast-casual
restaurants feature menu choices a cut above what you’d normally see
at a typical counter-service location. At Sunshine Seasons, for example,
chefs will prepare grilled salmon on an open cooking surface
while you watch, or you can choose from grilled chicken or pork, tasty
noodle bowls, or large sandwiches made with artisanal breads. These
locations all feature Asian or Mediterranean cuisine, something previously
lacking inside the parks. Entrees cost about $2 more on average
than traditional counter service, but the variety and food quality more
than make up for the difference.
VENDOR FOOD Vendors abound at the theme parks, Downtown
Disney Marketplace, Disney’s West Side, and Disney’s BoardWalk.Offerings include popcorn, ice-cream bars, churros (Mexican pastries),
soft drinks, bottled water, and (in theme parks) fresh fruit.
Prices include tax, and payment must be in cash.
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