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Frequently Asked Questions

Help! How Do I ....?

Sign In Click the link titled "Sign In" in the upper right part of the screen. Or just click here.

Get My Password For forgotten passwords, click here to have a new password sent to you via email.

I Didn't Get My New Password Email The most common reason for this is a "junk email" filter blocking our email to you. If you're using a product that blocks so-called "spam" email, ensure this product is set to allow receipt of emails from "TouringPlans.com." Drop us a line if that doesn't fix this problem.

Change My Password Sign in, then click on the Manage My Account link in the upper right corner of the screen.

Get My Username Click here.

I Still Can't Log In! The most common reasons for being unable to sign in are the use of incorrect passwords and usernames. If you've reset your password and verified your username, and still cannot sign in, the next step is to ensure that your internet browser is set to accept cookies from TouringPlans.com (What's a cookie?). To do this in Internet Explorer, perform the following steps:

1. Start Internet Explorer

2. In the upper left corner of the Internet Explorer screen, you'll see a list of menu options, beginning with "File" and "Edit." Click on the menu option titled "Tools."

3. A second menu should appear. Toward the bottom of this menu, click the entry titled "Internet Options..."

4. A new window titled "Internet Options" should appear. Near the top of this menu will be a series of tabs titled "General," "Security," "Privacy," and so on. Click on the tab titled "Privacy."

5. Toward the bottom of the "Privacy" tab, you'll see a section titled "Web Sites" with a button labeled "Edit." Click the Edit button.

6. Yet another window will appear, titled "Per Site Privacy Actions." In the middle of the screen will be a text box labeled "Address of Web Site." Enter "TouringPlans.com" in this text box, and click the "Allow" button to the right of the text box.

7. Click the "OK" button in the lower right corner of the "Per Site Privacy Actions" window.

8. Close all open Internet Explorer windows.

9. Restart Internet Explorer and try to sign in again.

For Safari, try this:

1. Start Safari

2. In the upper left corner of Safari, you'll see a list of menu options, beginning with "File" and "Edit." Click on the menu option titled "Edit."

3. A second menu should appear. Toward the bottom of this menu, click the entry titled "Preferences."

4. A new window should appear. Click the option titled "Security," which should be the second from the right.

5. Make sure the option titled "Accept cookies" has selected either "Always" or "Only from sites you navigate to" and then click "Show Cookies."

6. Use the search bar in the upper right corner to look from cookies from TouringPlans.com.

7. If you find cookies from TouringPlans.com, click the "Remove All" button to remove those from TouringPlans.com.

8. Close all open windows, close Safari, restart it and try to sign in again.

If the above steps don't work, try signing in on either the home page, or something other than the home page. And if *that* doesn't work, email us and we'll see what else we can suggest.

I see a wrestling site, dating site, or www.cnomy.com when I click on a link on TouringPlans.com! The cause is almost always adware or spyware on your PC, not our site. To remove this software from your PC, we suggest visiting SpywareInfo.com for advice. Type "cnomy.com" in the search box in the upper right corner of the page, and you'll see notes from dozens of other folks with the same problem (not related to TouringPlans.com), and how to resolve it.

Nothing happens when I click on a link for a touring plan! The most common cause for this is having Javascript (also known as "Active Scripting" in Internet Explorer) disabled in one's web browser. Here are Microsoft's instructions on how to enable Javascript in Internet Explorer 5 and above:

1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet.
3. Click Default Level, and then click OK.

If the issue continues to occur:
1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet, and then click Custom Level.
3. Under Active scripting, click Enable or Prompt.
4. Click OK, and then click Yes.
5. Click OK.

Subscriptions

I Bought the Book - Do I Have to Pay to Subscribe? Owners of the 2009 edition of the Unofficial Guide to Walt Disney World receive free website subscriptions that last through the end of 2009. Beginning with all 2010 editions (including the Adults, With Kids and Mini-Mickey titles), book owners receive a 50% discount on a one-year subscription to the premium website. We will still provide free access to everyone for book updates, the online trip planner, recent news articles and analysis, and the Least Expensive Ticket Calculator.

How Long Does a Paid Subscription Last? A subscription lasts twelve months from the date of purchase. So if you subscribed on November 10, 2006, your subscription would end at midnight on November 10, 2007. But if you need a couple extra days beyond that, drop us a line - we're flexible.

I keep getting a "Security phrase not set" message when I try to subscribe We've seen this happen with folks using Norton Password Manager. Please turn Norton Password Manager off during the subscription process, and see if that helps.

Touring Plans

What Kind of Touring Plans Are Available? We offer the widest variety of touring plans available anywhere. These include:

• One-day touring plans for every Disney theme park
• Two-day touring plans for the Magic Kingdom and Epcot
• Plans for parents with small children
• 'Tweens and teens plans
• Multi-generational families
• Special one- and two-day Magic Kingdom plans for boys ages 4-8, and girls ages 4-8
• Exclusive "sleep-in" itineraries for each park, that let you sleep in and still see the best attractions
• Morning-only and afternoon-only plans for each park
• Special plans for holidays and other peak attendance times

Can I See a List of All the Plans Before Subscribing? Yes, the website lists all of the plans we have available. There's also a handy search feature to find exactly what you're looking for.

How Do I Customize a Plan for My Trip? If you'd like to modify one of our plans to fit your schedule, we suggest using our theme park "cheat sheets" to help determine the best times to visit the parks' attractions. You'll find cheat sheets for all four Disney parks, and varying crowd levels. Pick the cheat sheet closest to the crowd level we're predicting for your trip. You can also create your own touring plans using our personalized touring plan service.

How Do I Print a Touring Plan? Your web browser's "Print" button should work just fine. Before printing, set your printer's page margins to 0.25 inches (0.635 cm) on the top, right, bottom, and left sides of the page. To do this in Internet Explorer, click on the word "File" in the upper left part of the screen, then select "Page Setup" from the menu that appears. You'll find the page margin settings in the lower right corner of the "Page Setup" window.

Do You Offer Touring Plans for Universal/Islands of Adventure/SeaWorld/Disneyland? Not yet, but we do keep track of which parks folks ask for the most.

Do You Offer Customized Touring Plans? We no longer offer a customized touring plan service. We can refer you to some very good folks who do. Their cost varies, but generally runs from $100 per hour to a flat fee of $2,500 per trip. Drop us a line if you'd like more details.

I Need a Plan That Isn't Listed The fastest way to get exactly the plan you want is to create it yourself using our personalized touring plan service.

Where are the Touring Plans! Use the navigation menus on the left and right sides of each page to find the touring plans. The navigation menus on the left and right side are set up with a specific pattern in mind:

• The upper left corner of every page has the same yellow links all the time. These are the main topics our website covers. Each theme park has its own link.
• The lower left corner's links are specific to the page you're looking at. If you're looking at a page about the Magic Kingdom, for example, you'll see links to Adventureland, Frontierland, and all of the other lands in the Magic Kingdom, plus dining and touring plans.
• The upper right corner of the page has links that are even more specific. If you're looking at the Magic Kingdom touring plans, for example, the links on the right side of the page will contain links to pages containing touring plans for adults, for parents and children, seniors, and so on. Click on any of those links to see every plan we have for that group.