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You are here: Home > Frequently Asked Questions
Frequently Asked Questions
Sign In Click the link titled "Sign In" in the upper right part of the screen. Or just click here. Get My Password For forgotten passwords, click here to have a new password sent to you via email. I Didn't Get My New Password Email The most common reason for this is a "junk email" filter blocking our email to you. If you're using a product that blocks so-called "spam" email, ensure this product is set to allow receipt of emails from "TouringPlans.com." Drop us a line if that doesn't fix this problem. Change My Password Sign in, then click on the Manage My Account link in the upper right corner of the screen. Get My Username Click here. I Still Can't Log In! The most common reasons for being unable to sign in are the use of incorrect passwords and usernames. If you've reset your password and verified your username, and still cannot sign in, the next step is to ensure that your internet browser is set to accept cookies from TouringPlans.com (What's a cookie?). To do this in Internet Explorer, perform the following steps:
For Safari, try this:
If the above steps don't work, try signing in on either the home page, or something other than the home page. And if *that* doesn't work, email us and we'll see what else we can suggest. I see a wrestling site, dating site, or www.cnomy.com when I click on a link on TouringPlans.com! The cause is almost always adware or spyware on your PC, not our site. To remove this software from your PC, we suggest visiting SpywareInfo.com for advice. Type "cnomy.com" in the search box in the upper right corner of the page, and you'll see notes from dozens of other folks with the same problem (not related to TouringPlans.com), and how to resolve it. Nothing happens when I click on a link for a touring plan! The most common cause for this is having Javascript (also known as "Active Scripting" in Internet Explorer) disabled in one's web browser. Here are Microsoft's instructions on how to enable Javascript in Internet Explorer 5 and above:
I Bought the Book - Do I Have to Pay to Subscribe? Owners of the 2009 edition of the Unofficial Guide to Walt Disney World receive free website subscriptions that last through the end of 2009. Beginning with all 2010 editions (including the Adults, With Kids and Mini-Mickey titles), book owners receive a 50% discount on a one-year subscription to the premium website. We will still provide free access to everyone for book updates, the online trip planner, recent news articles and analysis, and the Least Expensive Ticket Calculator. How Long Does a Paid Subscription Last? A subscription lasts twelve months from the date of purchase. So if you subscribed on November 10, 2006, your subscription would end at midnight on November 10, 2007. But if you need a couple extra days beyond that, drop us a line - we're flexible. I keep getting a "Security phrase not set" message when I try to subscribe We've seen this happen with folks using Norton Password Manager. Please turn Norton Password Manager off during the subscription process, and see if that helps.
What Kind of Touring Plans Are Available? We offer the widest variety of touring plans available anywhere. These include:
Can I See a List of All the Plans Before Subscribing? Yes, the website lists all of the plans we have available. There's also a handy search feature to find exactly what you're looking for. How Do I Customize a Plan for My Trip? If you'd like to modify one of our plans to fit your schedule, we suggest using our theme park "cheat sheets" to help determine the best times to visit the parks' attractions. You'll find cheat sheets for all four Disney parks, and varying crowd levels. Pick the cheat sheet closest to the crowd level we're predicting for your trip. You can also create your own touring plans using our personalized touring plan service. How Do I Print a Touring Plan? Your web browser's "Print" button should work just fine. Before printing, set your printer's page margins to 0.25 inches (0.635 cm) on the top, right, bottom, and left sides of the page. To do this in Internet Explorer, click on the word "File" in the upper left part of the screen, then select "Page Setup" from the menu that appears. You'll find the page margin settings in the lower right corner of the "Page Setup" window. Do You Offer Touring Plans for Universal/Islands of Adventure/SeaWorld/Disneyland? Not yet, but we do keep track of which parks folks ask for the most. Do You Offer Customized Touring Plans? We no longer offer a customized touring plan service. We can refer you to some very good folks who do. Their cost varies, but generally runs from $100 per hour to a flat fee of $2,500 per trip. Drop us a line if you'd like more details. I Need a Plan That Isn't Listed The fastest way to get exactly the plan you want is to create it yourself using our personalized touring plan service. Where are the Touring Plans! Use the navigation menus on the left and right sides of each page to find the touring plans. The navigation menus on the left and right side are set up with a specific pattern in mind:
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